Shipping And Handling: UK orders are delivered free of charge. Overseas postage and shipping costs are calculated during the process and are clearly displayed before you are asked to complete your order. The majority of our orders are posted using signed-for delivery. This means that a signature is required before the goods are handed over to you. Please note it is a breach of our conditions to ask for the goods to be delivered to an address other than that of the cardholders or an agreed delivery address stated on your order. It is also a breach of our conditions to deliberately allow a signature for delivery by a person not known and trusted by the cardholder. If goods are delivered to the given address and signed for on behalf of the cardholder, then the cardholder will be liable for payment of the goods in full.

Returns & Refunds: We will completely refund the full price of your order less the delivery charge if you are not satisfied with the delivered goods, except where you are returning goods due to an unwillingness to pay any import fees to your local government. You must notify us by email quoting your order "Purchase Transaction ID" number within 7 days of receipt of the goods. You will only be eligible for a full refund if the goods are returned to us intact and unused. You will be responsible for the delivery charges to return the goods to Hermitage Oils. If you have not notified us within 7 days from receipt of the goods, both parties agree that the sale is concluded and payment has been authorised by yourself. Your card will be refunded in full on receipt of the goods been returned to Hermitage Oils in a satisfactory condition. Orders cancelled within 24 hours of your payment been accepted will be subject to a 1.5% cancellation fee to cover our processing costs.

Re-delivery of your Parcel: If your goods are returned to Hermitage Oils, due to insufficient address details being supplied by yourself, then you will be liable to pay for the re-delivery costs.

Delivery Timescales: On verification and acceptance of your card details and phone or email verification of your order details (Within 12 hours) or clearance of your cheque (if ordering via post) goods will be sent to the cardholders or delivery address given in your order within 1-2 working days.

Customer Services/Complaints: Please note all correspondence will be treated in the strictest confidence. Any complaint or general service query will be dealt with promptly; the following are our target guidelines. (1) We will acknowledge email correspondence within 1 working day. (2) We will aim to resolve all issues within 1- 2 working days, from initial date of communication. (3) We will keep you fully informed during this process.